Return Policy

Cancellation Policy

We want you to be completely satisfied with your purchase, but we understand that cancellations may be necessary at times.

• Eligibility for Cancellations:
  Cancellations are eligible for store credit or a refund to the original payment method.

• Buy Now Pay Later Users:
  Cancellations and returns for orders made using Buy Now Pay Later services can only be issued as store credit.

• High-Risk or Medium-Risk Orders:
  Orders classified as high-risk or medium-risk (e.g., unauthorized or fraudulent use) will be canceled and subject to a 15% processing fee.

Return Policy

We hope you love everything you purchase from us! However, if something doesn’t work out, we offer a flexible return policy:

• Eligibility for Returns:
  Returns are accepted on unworn, unused items with tags still attached within 7 days of receipt.

• Return Conditions:

  • Items showing signs of use (e.g., perfume, smoke, pet hair, blemishes) will be returned to you at your expense, and no further returns will be accepted.
  • Returns are eligible for store credit or refund to the original payment method.
  • Items marked as FINAL SALE are not returnable.
  • Shipping charges (original and return) are the customer’s responsibility.

• Return Process:

  1. Email info@leostreasurebox.com to request return instructions.
  2. Do not send back items without receiving return instructions.
  3. Send returns promptly. Returns must be received within 7 days of receiving the instructions.

• Processing Time:
  Returns may take up to two weeks to process. Please retain tracking information for your records.

Buy Now Pay Later Policy

For payment methods like Sezzle, Klarna, Afterpay, and Shop Pay:

• Cancellations and returns are only eligible for store credit.
• You must continue making payments as agreed with the provider.
• The full order amount will be applied as store credit, available for future use.

Final Sale Policy

Items marked as FINAL SALE are nonrefundable and nonreturnable. This includes but is not limited to:

• Gifts or promotional items
• Jewelry (bracelets, earrings, necklaces)
• Mystery Boxes or Bags
• Headbands (including Minnie Ears)
• Candles
• Items outside the policy window
• Discounted, sale, or clearance items
• Tumblers (including personalized ones)
• Items from live sales
• Items marked as damaged

Mystery Boxes and Mystery Bags

Mystery items are FINAL SALE and cannot be refunded or exchanged. Each item is quality-checked to ensure it is undamaged and in working condition.

Defects and Damages Policy

We strive for excellence in quality control but understand that issues may arise.

• Inspection on Arrival:

  • Check all functionalities (e.g., zippers, snaps, clips) upon receiving your item.
  • Minor irregularities like dips, dents, stitching imperfections, or ink spots are not considered defects.
  • Returns or exchanges based on specific print placements cannot be accommodated.

• Damage Claims:

  • Must be submitted within 3 days of receipt.
  • Items must be unused, unworn, and have tags attached.
  • Denied claims will be returned to you at your expense.

• Claim Process:

  1. Email info@leostreasurebox.com with details of the defect or damage.
  2. Follow the return instructions provided.
  3. Send damaged items back within 7 days of receiving instructions.

• Important Note:
  Once an item has been used, it cannot be returned under this policy.

Shipping Policy

• Ensure your address is correct when placing your order.
• If an order is returned as undelivered, the refund will exclude shipping costs.
• Address updates by the carrier will incur a $5 convenience fee.
• Ownership of packages transfers to the buyer upon shipment. We are not responsible for lost, held, or damaged packages, or for errors due to incorrect shipping information. Any issues must be resolved with the carrier.

By completing a purchase with Leo’s Treasure Box, you agree to all stated policies. For questions, email info@leostreasurebox.com.