Refund policy
Cancellation Policy
We want you to be completely satisfied with your purchase, but we understand that cancellations may be necessary at times.
Eligibility for Cancellations:
Cancellations are eligible for store credit or a refund to the original payment method.
High-Risk Orders:
High-risk orders will be canceled.
Return Policy
We hope you love everything you purchase from us! However, if something doesn’t work out, we offer the following return policy:
Eligibility for Returns:
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Returns are accepted on unworn, unused items with tags still attached within 7 days of receipt.
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Returns are eligible for store credit or a refund to the original payment method.
Return Conditions:
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Items showing signs of use (e.g., perfume, smoke, pet hair, blemishes) will be returned to you at your expense.
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Shipping charges (original and return) are the customer’s responsibility and are non-refundable.
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Items marked as FINAL SALE are not returnable.
Return Process:
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Email info@leostreasurebox.com to request return instructions.
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Do not send back items without receiving return instructions.
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Send returns promptly. Returns must be received within 7 days of receiving the instructions.
Processing Time:
Returns may take up to two weeks to process. Please retain tracking information for your records.
Final Sale Policy
The following items are nonrefundable and nonreturnable:
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Collectible Dolls & Figures
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Coloring Books
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Puzzles
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Playing Cards
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Books
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Tarot Cards
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Legos
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Journals
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Coloring Pencils, Markers, Gel Pens
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Gifts or promotional items
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Jewelry (bracelets, earrings, necklaces)
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Mystery Boxes or Bags
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Headbands (including Minnie Ears)
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Candles
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Items outside the policy window
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Discounted, sale, or clearance items
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Tumblers (including personalized ones)
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Items from live sales
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Items marked as damaged or final sale
Mystery Items:
Mystery Boxes and Mystery Bags are FINAL SALE and cannot be refunded or exchanged. Each item is quality-checked to ensure it is undamaged and in working condition.
Defects and Damages Policy
We strive for excellence in quality control but understand that issues may arise.
Inspection on Arrival:
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Check all functionalities (e.g., zippers, snaps, clips) upon receiving your item.
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Minor irregularities like dips, dents, stitching imperfections, or ink spots are not considered defects.
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Returns or exchanges based on specific print placements cannot be accommodated.
Damage Claims:
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Must be submitted within 3 days of receipt.
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Items must be unused, unworn, and have tags attached.
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Denied claims will be returned to you at your expense.
Claim Process:
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Email info@leostreasurebox.com with details of the defect or damage.
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Follow the return instructions provided.
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Send damaged items back within 7 days of receiving instructions.
Important Note:
Once an item has been used, it cannot be returned under this policy.
Shipping Policy
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Ensure your address is correct when placing your order.
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If an order is returned as undelivered, the refund will exclude shipping costs.
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Address updates by the carrier will incur a $5 convenience fee.
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Ownership of packages transfers to the buyer upon shipment. We are not responsible for lost, held, or damaged packages, or for errors due to incorrect shipping information. Any issues must be resolved with the carrier.
By completing a purchase with Leo’s Treasure Box, you agree to all stated policies. For questions, email info@leostreasurebox.com.
